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Return Policy


If you are dissatisfied with your order for any reason, you can return your item(s) (with the exception of Protect and Locate/PAL items*) for a prompt refund or exchange.  Refunds for items returned within 30 days of the shipment date will be credited in the same form as the original payment type less shipping and handling charges.  Refunds for items returned more than thirty days after the shipment date will be in the form of a credit redeemable on your next purchase, less shipping and handling charges.  If you have an exchange for the same dollar amount as the original purchase, additional shipping and handling charges apply.  Please mail your package in a prepaid, insured, traceable method to the address below. PROJECT LIFESAVER INTERNATIONAL 815 Battlefield Blvd. South Chesapeake, VA 23322 877-580-LIFE (5433) 757-546-5502 Fax: 757-546-5503

*Refunds for PAL (Protect and Locate) will only be issued for defective units that are returned within 30 days of purchase. In order to be eligible to receive a refund, Project Lifesaver International must receive confirmation from the manufacturer (Lok8u) that an attempt was made to resolve any issues with the device.

A refund will not be issued due to poor cellular coverage. It is the responsibility of the consumer to ensure their region has suitable coverage before purchasing the device. No exceptions will be made.

Returned PAL devices are subject to a $125 restocking fee.

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